Returns & Exchanges
At Well People, we want you to be completely satisfied with your clean beauty journey, which is why we offer a 30-day return policy for products that do not meet your expectations. If you are not in love with your purchase, we provide easy returns and exchanges to ensure your skin stays happy.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Select the reason for your return and download the prepaid USPS shipping label provided instantly through our portal.
Pack Your Products
Securely package your items in their original box or any sturdy mailer, ensuring all lids are tightened to prevent leaking during transit.
Drop Off and Refund
Hand your package to any USPS carrier or drop it at a local post office; once received at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing